Frequently Asked Questions
Is CarePenguin right for me?
– Access to your loved one’s water heater (Keep in mind that CarePenguin does not work on water heaters with recirculation pumps.)
– Your loved one must have WiFi at their house
– You must have a smart phone to download our app. CarePenguin is now available on both iOS and Android!
– Someone to do the simple installation via a smart phone on site. See more on having another family member or helper do the installation.
You can start by bringing up the fact that CarePenguin is a non-invasive way to monitor if your parent is going about his or her day. CarePenguin is less invasive than motion sensors or cameras, and it doesn’t require that they wear a device. As it simply monitors whether or not water has been turned on in the house, each time your parent runs a little water, it is like them saying they are okay. In the end, though, it is ultimately up to you and your family to determine if CarePenguin is a good fit.
Senior citizens use hot water more than you think! We’ve tested our sensors in senior citizens’ houses and found that the average senior citizen uses water about six to ten times a day, making it an excellent proxy for human behavior. CarePenguin can sense anything from rinsing a dish, brushing teeth, washing hands, doing dishes, doing laundry, taking a shower, etc. This is because hot water and cold water are usually mixed at the faucet. It’s rare that people just use cold water. When a faucet is turned on, some warm/hot water is moving through and even the smallest amount causes CarePenguin to detect an event of water use. Contact us if you have any questions!
Yes. CarePenguin requires the adult child or caregiver to have a smart phone in order to set up their account, view their loved one’s activity, and receive updates and notifications. The loved one does not need a smart phone. CarePenguin is now available on both iOS and Android!
Yes, CarePenguin is now available on Android!
How it works
No, CarePenguin does not work on water heaters with recirculation pumps. If you’re not sure what a recirculation pump is, you can read our blog here to learn more.
Yes, CarePenguin works on tankless/on-demand water heaters. However, some newer models of tankless systems have a recirculation pump built in and activated. CarePenguin does not work with the recirculation pump turned on. More on tankless systems and recirculation pumps here.
Cost and billing
The CarePenguin In-Home Activity Sensor is available at the affordable price of $99 and comes with a free version of the CarePenguin App. The free app allows users to see their loved one’s activity by hour. For an additional $48/year users can update to CarePenguin Premium to set up and receive alerts for lack of activity as well as invite other family members to their account.
The free version of the CarePenguin app that is included with the one-time $99 purchase of the sensors allows users to see their loved one’s activity by hour. They can see the first time their loved one used water that day, how many times they’ve used water, and the last time they used water.
By upgrading to CarePenguin Premium for $48/year, users are able to set up and receive push notifications for lack of activity as well as invite other family members to their account.
No. The value that CarePenguin provides is in the software. The sensor is what gathers the data and our app is what observes your loved one’s water usage patterns and alerts you if something is wrong. You will not be able to see your loved one’s activities if you do not download the app.